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The platform Upway forced liquidation of my account at a price of 70.445, which did not exist in the market, and refused to provide any evidence!

FX3721122798
Within 1 year
Unverified

Exposure

I traded spot silver (XAG) on Upway. On March 30, 2026, at 06:00, my position was forcibly liquidated by the platform at a price of 70.445, resulting in a loss of $386.02. However, the entire candlestick chart clearly shows that the market never reached a price of 70.445 during that period, and the price after the opening was far below this level. I repeatedly requested the platform to provide: 1. A tick-level snapshot of the price at 70.445; 2. The counterparty's transaction record for this forced liquidation. The platform refused to provide any evidence, citing "liquidity and market price deviation," blaming only the market and refusing to acknowledge the abnormal forced liquidation. I have now preserved complete evidence: order screenshots, candlestick charts, and chat logs. I will simultaneously file complaints with the Hong Kong Gold Exchange (HKGX) and the Hong Kong Securities and Futures Commission (SFC) to expose the platform's price manipulation and infringement on investors' interests.

Original

金荣中国用市场不存在的价格 70.445 强平,拒绝提供凭证!

本人在金荣中国交易现货白银 XAG,2026-03-30 06:00 开盘瞬间被平台以70.445价格强制平仓,亏损 386.02 美元。 但全程 K 线行情清晰显示:该时段市场从未出现过 70.445 这个价格,开盘后价格也远低于此价位。 本人多次要求平台提供: 1、70.445 对应的 tick 级行情快照 2、该笔强平的对手方成交记录 平台均以 “流动性、市价偏差” 为由拒绝提供任何凭证,只甩锅市场,不承认异常强平。 现已保留完整证据:订单截图、K 线图、聊天记录,将同步投诉至香港黄金交易所 KGX、香港证监会 SFC,曝光平台价格操纵、侵害投资者利益行为。

11h

Hong Kong

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