On October 13, 2023, I found my MT4 account inexplicably closed, rendering me unable to access it. I have video evidence that my account clearly shows profits exceeding $300,000. After multiple attempts to communicate with the platform, my account finally was restored, but as can be seen from the screenshot, ZFX has cleared all my trade orders and profit and loss records. Despite providing all requested documents, including personal identification and financial records, ZFX also required me to film a video logging into my bank account and displaying my balance. This request, which I find a serious invasion of my privacy, was refused. All other required documents have been provided. My request is the return of my principal and profit, $225,100.45 USD. ZFX requests an array of personal documents from investors, which is a clear disrespect of customer rights and privacy. Furthermore, platform even requested users record video, revealing extensive personal details and account trade information, posing a serious threat to user information security. The handling of my case since 2023 has been extremely slow. A clear willful delay! After filing a regulatory complaint last month, the platform contacted me for phone consultations. After four or five calls, the final result presented on May 12 was they would only return my principal and not a penny of my profit! As a customer, I want to know where the transparency and fairness of platform trading is? If you earn a lot, they directly wipe out your profit. With one and a half year's KYC submissions, if the platform doesn't want to allow you to withdraw, they stick it out, letting you abandon your claim!