I opened an account and completed verification on this platform on October 25, 2025, deposited $1,000 on October 29, and entered my bank card information during the process. I executed one trade on the Australian dollar and one on gold. Later, I noticed that the bonus from their promotional activity I applied for had not been approved, and my bank information remained under review. When I attempted to withdraw funds, the system indicated that my bank details were still being processed, preventing the withdrawal. Subsequently, I tried contacting customer support and sending... I sent emails to inquire, but after days of follow-up, all I got from customer service was that they were 'working on it' and kept urging them to expedite. The emails seemed to have vanished without a trace. My requests at the time were: 1. Activate the bonus funds, 2. Approve my bank card verification, and 3. Assign a dedicated account manager to assist me! Yet, to this day, there has been zero progress on my account! What's worse, I can't even withdraw my funds. I never expected such a terrible experience. My demand now is for them to give me a proper explanation. ， And withdraw $1984 from my account.