In September 2025, I deposited $1,000 into the ACM platform, although the account was actually opened with Far East Precious Metals. I have proof of the deposit record and the MT4 account. I have now been notified that my account is being closed and I cannot make withdrawals. Furthermore, I am not allowed to withdraw the entire balance at once. Please see the attached screenshots. Previously, they claimed that the account closure and refund would be processed by February 15th and asked me to delete my mediation case here. I deleted the case, but I have not received any refund to date. I also have many other screenshots. My demand is to withdraw the entire amount in one lump sum.