Resolved
The unstable system of PROFIT caused losses.
Object 
PROFIT
Issue
Others
Requirement
other
Amount
$6,000(USD)
Time
113day5hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
NIU71390
NIU71390New Zealand 2020-04-23
Reply PROFIT
Recently, the crude oil market LP is very chaotic. The channel price shifts the price wrongly to the futures price of different months. The price mismatch occurred yesterday. The spot contract price of June has been restored. In order to maintain fair and equitable transactions, all transactions at the wrong price will be cancelled regardless of profit or loss.
Reply
Hong Kong 2020-04-20
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-04-20
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-04-20
Start Mediation NIU71390
NIU71390My order couldn’t be stopped loss due to unstable system, causing losses. Hope PROFIT give me an explanation.
Start Mediation
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