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Resolved
Severe Slippage
Object 
CXM
Issue
Severe Slippage
Requirement
other
Amount
$800(USD)
Time
32day0hour
Mediation Progress
Hong Kong 2021-02-17
Resolved 
FX1788401545
FX1788401545United Kingdom 2021-01-18
Reply CXM
The customer representative fed back that our the stop-loss mechanism has been explained on phone, but the customer did not accept.
Reply
Hong Kong 2021-01-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-01-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-01-16
Start Mediation FX1788401545
FX1788401545Setting a stop loss of five dollars, making me lose more than ten dollars, but I stopped the loss at the lowest position, which caused me heavy losses. I found the platform to negotiate without any explanation.
Start Mediation
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