Resolved
I’ve lost $5,400 here because of its unreasonable candlestick chart, making my account forced liquidation
Object 
ForexClub
Issue
Severe Slippage
Requirement
other
Amount
$5,300(USD)
Time
928day22hour
Mediation Progress
Hong Kong 2023-09-13
Solved after user's confirmation 
FX3520007468
FX3520007468Hong Kong 2022-09-06
Supplemental Materials 
FX3520007468
FX3520007468Reporting has been useless; it’s been over a year, and the issue still hasn’t been resolved. I strongly advise staying away from such a platform in the future.
Supplemental Materials
Hong Kong 2021-08-08
Supplemental Materials FX3520007468 
FX3520007468The staff on the platform have acknowledged that there are issues, but they still refuse to provide compensation. It's really frustrating!
Supplemental Materials
Hong Kong 2021-07-30
Supplemental Materials FX3520007468
FX3520007468The platform is really terrible. There are serious issues with the quotes on the platform. Up to now, they haven't provided any compensation.
Supplemental Materials
Saint Vincent and the Grenadines 2021-05-26
Reply ForexClub 
The specific reply content is as follows.
Reply
Hong Kong 2021-05-26
Supplemental Materials FX3520007468
FX3520007468More than three months have passed, and the platform still hasn't resolved my issue.
Supplemental Materials
Hong Kong 2021-05-11
Supplemental Materials FX3520007468
FX3520007468It is useless to report it on WikiFX. I'm completely disappointed and won't trade Forex again. I also want to give a warning to fellow traders.
Supplemental Materials
Hong Kong 2021-03-30
Supplemental Materials FX3520007468
FX3520007468It's been over two months, and the platform still hasn't resolved the issue. I just want to ask how the platform views us investors?
Supplemental Materials
Hong Kong 2021-03-22
Supplemental Materials FX3520007468
FX3520007468A month has passed, and the platform clearly has no intention of resolving the issue, just making various excuses. Fellow traders, please be careful!
Supplemental Materials
Hong Kong 2021-03-17
Supplemental Materials FX3520007468
FX3520007468Is the platform so unscrupulous? Can anyone impose a restriction on it? My problem still has not been resolved until now.
Supplemental Materials
Hong Kong 2021-03-13
Supplemental Materials FX3520007468
FX3520007468An unexpected candlestick that never existed has appeared, and I am seriously suspecting that this platform is engaging in fraudulent activities. I demand compensation for the full amount of my account, which is $5,400. Please do not talk to me about other irrelevant matters.
Supplemental Materials
Saint Vincent and the Grenadines 2021-03-10
Reply ForexClub 
Please check it.
Reply
Hong Kong 2021-03-10
Supplemental Materials FX3520007468
FX3520007468The person who replied to my email has been shifting responsibility, telling me that there are no issues with their platform. I want to ask, where do the candlestick charts come from? Why do other platforms not have this problem, but only yours does? There has been no resolution to my issue so far. Is there really no one or no organization that can oversee such platforms? They are deliberately perceiving investors out of their hard-earned money.
Supplemental Materials
Hong Kong 2021-03-09
Supplemental Materials FX3520007468
FX3520007468The platform has not resolved the issue for me until now. Such platform deceives investors, and I strongly oppose it.
Supplemental Materials
Hong Kong 2021-03-02
Supplemental Materials FX3520007468
FX3520007468The normal platform quotes don't even have this candlestick. I seriously suspect that the platform is engaging in fraudulent behavior by randomly generating large candlesticks. I demand full compensation for all losses.
Supplemental Materials
Hong Kong 2021-03-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-03-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-02-09
Start Mediation FX3520007468 
FX3520007468I asked the customer manager what happened. The customer manager said the quotations showed were wrong. Account: 740000858
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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