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Resolved
Severe Slippage after the MT4 Server Freezed for 15 seconds
Object 
BOP GLOBAL
Issue
Severe Slippage
Requirement
other
Amount
$2,000(USD)
Time
44day19hour
Mediation Progress
Australia 2021-07-16
Resolved 
FX3649642769
FX3649642769United Kingdom 2021-06-16
Reply BOP GLOBAL
We have contacted them for processing~
Reply
Hong Kong 2021-06-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-06-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Australia 2021-06-01
Start Mediation FX3649642769 
FX3649642769I was trading along on Sunday 30 May 2021 early morning around 1 am, suddenly the Bop Global MT4 trading server freezed or stop updating for about 15 seconds, when the server came back the graph restarted more than 10 points below, this has forced me to lose more than US$2000 from trading with 0.2 multiple. I think this is an unfair slippage from the point that the server stop working. I have tried to contact the Broker, but no reply was given. Looks like I have no choice but to accept the lost without any reasons. Very unhappy trader with Bop Global Broker.
Start Mediation
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