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Resolved
The withdrawal has not been received within 38 days after the withdrawal is submitted! After 31 days of delay, we took the initiative to contact Shanhai Securities, and the next four promised withdrawal times were all lies!
Object 
ZFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$3,416(USD)
Time
155day7hour
Mediation Progress
Hong Kong 2022-12-11
Resolved 
FX3399012894
FX3399012894Seychelles 2022-11-11
Reply ZFX
Dear customer, our specialist has communicated with you to deal with the problem.
Reply
Hong Kong 2022-07-09
Supplemental Materials FX3399012894 
FX3399012894The account was opened with real name Xie Cailing, and Ye Guoxiong's account has the same problem.
Supplemental Materials
Hong Kong 2022-07-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-07-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-07-09
Start Mediation FX3399012894 
FX3399012894We made a withdrawal on May 31, 2022 in the amount of 3416SUD. On June 14th, I have not received the email after the withdrawal. Afterwards, Tonny, the head of the complaint department of Shanhai Securities, added our head of Echo WeChat, and communicated with us for many times that the withdrawal time was not fulfilled. On July 1st, July 2nd, July 5th, July 7th, and July 8th, the person in charge of Shanhai conveyed the company's commitment to make payment with our person in charge, until 0:50 on July 9th. The promised payment has not been received. It has been 38 days since we submitted the withdrawal and showed success. We hereby publicize and complain about Shanhai Securities' malicious delinquency and apply for the supervision platform to intervene.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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