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Resolved
Forex.com platform maliciously modified the spread of XAUUSD, resulting in stop loss and close without stop loss
Object 
FOREX.com
Issue
Others
Requirement
compensation
Amount
$26(USD)
Time
44day22hour
Mediation Progress
Hong Kong 2022-09-28
Solved after user's confirmation 
Agoni87841
Agoni87841United States 2022-09-21
Reply FOREX.com
FOREX.com will not falsify the spreads maliciously. If you have any doubts about it, please try to reach out to your account manager via email, WeChat public account or cellphone.
Reply
Hong Kong 2022-08-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-08-15
Start Mediation Agoni87841
Agoni87841Forex.com's floating spread was not as high as 95 in the past. Recently, the gold floating spread is as high as 95, which causes the order to be less than the stop-loss level, but stop-loss. The gold floating spread on other platforms is at most 75. The spread is changed maliciously against the wishes of investors. The third picture is from other platforms. The second picture is Jiasheng The first picture is the order stop loss situation
Start Mediation
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