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Resolved
App is unable to withdraw
Object 
AVATRADE
Issue
Others
Requirement
other
Amount
$1,600(USD)
Time
73day14hour
Mediation Progress
Hong Kong 2022-11-19
Resolved 
bin 73414
bin 73414Ireland 2022-10-20
Reply AVATRADE
Dear customer, thank you for choosing AvaTrade. With respect to your complaint, we are deeply sorry. Please reach out to the customer service who will create a ticket, and the specialist will deal with it. Thank you for supporting AvaTrade. Have a good time.
Reply
Hong Kong 2022-09-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-09-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-09-06
Start Mediation bin 73414 
bin 73414At about 3:00 pm on September 5, 2022, Avatrade's options trading APP could not log in, it kept showing that the operation could not be completed, and the webpage trading terminal could not log in. During the period, some customer service customers said that they could log in normally, but I couldn't log in here. During the period, I tried the following operations: changing the login password, changing the device, changing the network, re-downloading the software, and logging in with a device with a VPN. The above operations could not complete the login. The reply from Avatrade is that you can log in normally or have already given feedback to If there is a problem with the trading software, shouldn't it be solved as soon as possible? There has been no response for a day.
Start Mediation
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