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Resolved
Unable to withdraw
Object 
ZFX
Issue
Unable to Withdraw
Requirement
compensation
Amount
$750(USD)
Time
92day18hour
Mediation Progress
Taiwan 2023-03-01
Resolved 
Rossi Huang
Rossi HuangSeychelles 2023-01-30
Reply ZFX
Dear customer, first of all, your support to ZFX is greatly appreciated. In terms of the withdrawal problem, please submit the application in accordance with the withdrawal rules. Thank you.
Reply
Taiwan 2022-12-01
Supplemental Materials 
Rossi Huang 
Rossi HuangZFX not only fobbed customers off, but also deliberately confounded them with false information. And the broker's statement is inconsistent with the notice released by customer beneficiary bank. The customer asked ZFX several times to provide the related evidence for further checking, but they haven't offered the evidence to support their allegation.
Supplemental Materials
Taiwan 2022-11-30
Supplemental Materials Rossi Huang 
Rossi HuangApparently, the related department of ZFX are deliberately giving their customer a hard time in withdrawal. They haven't done nothing for 14 days since the message correction notice by the beneficiary bank on November 16. So the remittance was cancelled by the beneficiary bank due to expiration. Meanwhile, the platform kept putting customer off by making the same replies, without any intention of assisting their customer in withdrawing money.
Supplemental Materials
Taiwan 2022-11-29
Supplemental Materials Rossi Huang 
Rossi HuangI have questioned about withdrawal problem and the following solutions by email, but ZFX always prevaricated by saying that the relevant department are checking it or account manager is helping with the problem. It took 7 days to remit money for DBS on November 8 since my withdrawal application on November 14. According to the same efficiency, customer's beneficiary bank required message correction on November 16, therefore, ZFX should have provided the address of actual remitter so that the bank could refund the money smoothly. But in fact, since November 16, ZFX hasn't provided any information to ensure the money arrives in time, indicating that the platform gave me a hard time purposely in withdrawal.
Supplemental Materials
Taiwan 2022-11-29
Supplemental Materials Rossi Huang 
Rossi HuangI have communicated with the online customer service about the solution of withdrawal issue several times, but ZFX made the same official replies to fob the customers off. Moreover, the customer staff members gave different answers about the current status about the issue, not showing any sincerity and attitude of solving the problem.
Supplemental Materials
Taiwan 2022-11-29
Supplemental Materials Rossi Huang 
Rossi HuangI have asked them for several times about the current status of withdrawal issue, but always got the official replies, which they use as a common hoax to put the customers off. I submitted withdrawal application, but can't receive it.
Supplemental Materials
Taiwan 2022-11-28
Supplemental Materials Rossi Huang 
Rossi HuangI provide the complaint letter to platform ZFX.
Supplemental Materials
Hong Kong 2022-11-29
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-11-29
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan 2022-11-28
Start Mediation Rossi Huang 
Rossi HuangAfter applying for a withdrawal on 11/8, until today 11/28 still cannot receive withdrawal. I have inquired why the beneficiary bank could not release the money into the account. The reason is that ZFX has been unwilling to provide the address information of the actual remitter to the beneficiary bank, which resulted in the inability of the fund to be released into the account. I kept reporting to the customer service in the middle and got the same reply: the relevant unit is in the process of inquiry. ZFX does not have any real help and wants to deal with it actively.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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