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Resolved
Slow withdrawal
Object 
ZFX
Issue
Others
Requirement
Withdrawal
Amount
$14,643(USD)
Time
85day11hour
Mediation Progress
Hong Kong 2023-03-01
Resolved 
FX2002439728
FX2002439728Seychelles 2023-01-30
Reply ZFX
Due to a large amount of money to be withdrawn, it takes more time to process the applications. Please wait patiently. Thank you.
Reply
Hong Kong 2022-12-06
Supplemental Materials FX2002439728
FX2002439728I have been contacting the online customer service and account manager for an urgent withdrawal as the money is badly needed to pay the balance for my house. I made a withdrawal application at 15:00, December 5, 2022 and kept urging them to refund the money at 22:00 for more than 10 times. So far I have received the money without getting any reply. I doubt that the platform deliberately ignored customer's problem for the previous slippage. According to the withdrawal information in recent three years, the money generally arrived within 4-5 hours. Since I asked the platform to compensate for the loss, they has been delaying withdrawal applications without any practical resolutions, although they promised to solve the problem as soon as possible.
Supplemental Materials
Hong Kong 2022-12-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-12-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-12-06
Start Mediation FX2002439728
FX2002439728Usually, the funds will be credited within two to three hours. Since the compensation issue and the conflict between the Shanhai platform, the first time the funds have not been credited to the account for more than ten hours, and they have been specially expedited to deal with them. They have not been processed, obviously for client! !
Start Mediation
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