Resolved
8,500 US dollars were stolen through internal and external channels
Object 
DBG MARKETS
Issue
Others
Requirement
compensation
Amount
$8,500(USD)
Time
182day0hour
Mediation Progress
Hong Kong 2023-12-13
Resolved 
DUODUO49465
DUODUO49465Australia 2023-11-13
Reply DBG MARKETS
The account was compromised due to a leaked backend password, allowing someone to log into the CRM and change the email. They then withdrew funds using USDT and sent a confirmation email from the new address. The backend review checks whether the email and address match those in the system.
Reply
Hong Kong 2023-06-14
Supplemental Materials DUODUO49465
DUODUO49465The withdrawal process encountered the following issues: the email was changed, the withdrawal method was changed, and the name provided by the applicant did not match. In this case, if a withdrawal can still be processed, it raises suspicions that there must be collusion between internal and external parties to achieve this.
Supplemental Materials
Hong Kong 2023-06-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-06-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-06-14
Start Mediation DUODUO49465 
DUODUO49465There was no strict check on the withdrawal of funds on the platform, and 8,500 US dollars were stolen. The deposit is cash, and the withdrawn is usdt. It can't be done if it's not an inside job.
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