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Resolved
Unable to make deposit and in the result, lost more than 200,000 RMB by liquidation.
Object 
IC Markets Global
Issue
Others
Requirement
compensation
Amount
$33,247(USD)
Time
39day3hour
Mediation Progress
Hong Kong 2023-11-11
Resolved 
freeman49415
freeman49415Australia 2023-10-12
Reply IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Reply
Hong Kong 2023-10-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-10-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-10-03
Start Mediation freeman49415 
freeman49415I have been trading at IC for seven or eight years, there is no problem in depositing or withdrawing funds at ordinary times! I wanted to make deposit last night. However, all channels were faild to do it, which caused my account to be liquidated, resulting in a total loss of more than 33,000 US dollars. It used to be like this all the time, always against me at critical moments. My position was liquidated because I couldn’t made a deposit! If I can done a deposit ,my position woun't be liquidated. I can totally understand if liquidation happens after I made a deposit, but the refusal to deposit caused me to lose so much! ! I hope the supervision can punish the platform, and I hope the platform will compensate me for my losses! ! !
Start Mediation
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