Resolved
FXTM. I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
Object 
FXTM
Issue
Others
Requirement
compensation
Amount
$430(USD)
Time
5day0hour
Mediation Progress
Hong Kong 2024-03-16
Solved after user's confirmation 
JIUYUEDEHAI
JIUYUEDEHAIUnited Kingdom 2024-03-15
Reply FXTM
Dear customer, regarding the client inquiry you mentioned in your email on March 11, 2024, we have successfully resolved the relevant issues for this client in a timely manner. Thank you once again for being a "bridge" between the FXTM brand and our clients. We look forward to continuing to work together in the future to enhance our communication with clients and provide them with the best experience. Best regards, the FXTM Team.
Reply
Hong Kong 2024-03-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-03-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-03-11
Start Mediation JIUYUEDEHAI
JIUYUEDEHAII have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
Start Mediation
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