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Resolved
Withdrawal was rejected
Object 
IC Markets Global
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$15,000(USD)
Time
32day11hour
Mediation Progress
Hong Kong 2024-07-19
Resolved 
GUANSAN
GUANSANAustralia 2024-06-19
Reply IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Reply
Hong Kong 2024-06-18
Supplemental Materials GUANSAN 
GUANSANThey also threatened me, saying that if I don't cover the negative balance, all account transactions and withdrawals will be affected.
Supplemental Materials
Hong Kong 2024-06-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-06-17
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-06-16
Start Mediation GUANSAN
GUANSANOn June 13, a withdrawal of 15,000 was rejected. The email said that it was because I had a negative account. That account had been liquidated a long time ago and had a negative balance. It had been there all along and had not affected the withdrawal. Why did they use the negative balance account as an excuse to reject the withdrawal when the withdrawal was a little larger this time?
Start Mediation
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