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Resolved
Withdrawal was rejected
Object
IC Markets Global IC Markets Global
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$15,000(USD)

Time

32day11hour

Mediation Progress
Resolved
GUANSAN
Reply
IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

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Supplemental Materials
GUANSAN
They also threatened me, saying that if I don't cover the negative balance, all account transactions and withdrawals will be affected.

Supplemental Materials

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GUANSAN
On June 13, a withdrawal of 15,000 was rejected. The email said that it was because I had a negative account. That account had been liquidated a long time ago and had a negative balance. It had been there all along and had not affected the withdrawal. Why did they use the negative balance account as an excuse to reject the withdrawal when the withdrawal was a little larger this time?

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