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Resolved
Account 11022415, principal of $10,000 USD, profit of $10,000 USD, has frozen both my account and the backend, unable to withdraw funds.
Object 
TMGM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$20,000(USD)
Time
36day0hour
Mediation Progress
Hong Kong 2024-09-14
Resolved 
JIANLI7820
JIANLI7820Australia 2024-08-15
Reply TMGM
Hello, thank you for your message. We have reached out to the client to request information regarding the XAUUSD transactions that took place in March 2024, and we are currently awaiting the response. If you have any other questions, please contact the official customer service email or your account manager, and we will assist you as soon as possible.
Reply
Hong Kong 2024-08-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-08-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-08-09
Start Mediation JIANLI7820 
JIANLI7820I, Zhu Jianli, account number 11022415, traded with TMGM in March this year, with a principal of 10,000 and a profit of about 10,000 US dollars. They have frozen my account and have not allowed me to withdraw funds. 1. At the beginning, they asked me to upload a photo of my ID card. 2. They asked me to upload a notarized proof of residence. 3. They asked me to upload a notarized copy of my passport. 4. They asked me to upload bank card transfer records. 5. They asked me to upload wallet transfer records. I followed their requirements step by step. Now they are asking me to provide trading strategies and explanations. Are there any strategies and explanations for making money in this trade? It's been dragging on and they haven't allowed me to withdraw funds. Please help me resolve this issue.
Start Mediation
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