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Resolved
没到止损线 直接给打止损了
Object 
ETO Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$445(USD)
Time
34day22hour
Mediation Progress
Hong Kong 01-17
Resolved 
mm112
mm112Australia 2024-12-18
Reply ETO Markets
Dear customer, thank you for reaching out to us. After a thorough investigation regarding the slippage issues you reported with transaction orders 25908320 and 25908764, we have confirmed that the slippage occurred due to significant market volatility during the Non-Farm Payroll (NFP) announcement, which led to a temporary widening of the spreads. Please understand that during the release of Non-Farm data, market volatility tends to be high, and the widening of spreads is considered a normal phenomenon. We will continue to monitor market dynamics closely to ensure we provide you with the highest quality of service. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your understanding and support.
Reply
Hong Kong 2024-12-16
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-12-16
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-12-13
Start Mediation mm112
mm112做的空单 没到止损位置订单被平仓了 滑点太严重
Start Mediation
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