Dear Valued Client, Greetings, and thank you for choosing XM and placing your trust in us! Regarding the withdrawal request for your account 68831559, our investigation shows that after your withdrawal was approved, the relevant department notified you via email and proceeded with the transfer. Once processed, the funds entered the bank’s handling phase. When you later contacted our live support to report not receiving the full amount, our team immediately escalated the issue for further verification. While we continuously followed up on your case, our platform records indicated the transfer had been completed with no refunds detected, necessitating additional confirmation with the bank. After multiple communications with the bank, it was confirmed that the transfer failed due to an error in the bank’s system status at the time of your submission. The relevant department has since returned the funds to your trading account. Kindly resubmit your withdrawal request after double-checking your bank details. Thank you once again for your understanding and support. Should you have further questions, please visit the official XM website at https://www.xmforexcn.technology/cn and click the blue "?" icon to contact our 24/5 support team (Monday–Friday). We’re always happy to assist. Best regards, XM Team

客服提供的转账截图分行根本不存在，且转账也无法转入（不存在是卡号）