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Resolved
Deposit not credited to the trading account.
Object 
XM
Issue
Scam
Requirement
compensation
Amount
$28(USD)
Time
36day3hour
Mediation Progress
Vietnam 15h
Resolved 
Nhuan Nguyen
Nhuan NguyenCyprus 11-10
Reply XM
Our PSP has checked a few times and insisted that the deposit is not related to us, and the client should check directly with his bank for more details of funds reversal.
Here is a templated response for the Client:
Dear Valued Client,
We thank you for choosing XM as your Trusted Broker.
Regarding your Concern, please be Informed that we have thoroughly checked with our Payment Provider several times, and the Funds are not related to any of our Payment Systems.
Please note that the amount might revert back to your bank account in the following days, and you should follow-up with your Bank for more details.
If you require any further assistance, please do not hesitate to contact our Online Customer Service of your Personal Client Relations Manager.
Thank you,
Reply
Hong Kong 11-05
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 11-05
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 11-04
Start Mediation Nhuan Nguyen 
Nhuan NguyenDeposit money into the trading account. The QR code is provided by the exchange for depositing. However, after completing the deposit, the money does not appear in the trading account. Providing statements, screenshots, etc., but the exchange does not resolve the issue. They are shirking responsibility.
Start Mediation
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