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Resolved
The position was automatically closed before reaching the stop-loss, resulting in a loss and no profit.
Mediating Parties
AVATRADE AVATRADE
Issue

Others

Requirement

compensation

Settlement Amount

$1,080(USD)

Time

115day23hour

Mediation Status
Resolved
FX3980678676
Reply
AVATRADE
尊敬的客户: 您好! TP : 77114925 订单:448822135 关于您反馈的订单止损成交情况,现就相关执行细节说明如下: 请您留意,MT4图表历史记录默认显示的是历史卖价(Bid)曲曲线,并不体现历史买价(Ask)。 而本次交易为卖单(Sell) 卖单开仓参考 卖价(Bid) 卖单平仓(包括止损触发)则需参考买价(Ask) 买价=当时市场卖价+点差 根据系统成交记录显示: 订单平仓时间:GMT06:56:56 当时市场买价(Ask)为5040.02 您设置的止损价格为5040.00 由于当时买价已越过止损价位,系统自动触发止损平仓条件。 同时,该订单适用于AVA的微小滑点保护机制,最终成交价格;为更有利于客户的止损价位执行,并未出现不利滑点扩大。 综上,该订单的触发逻辑、价格参考机制及最终成交结果均符合交易规见则,订单执行过程正常、有效。

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Supplemental Materials
FX3980678676
是5036做空,写错了。不好意思,这个真的比较过分,用来这么久第一次遇到这种事

Supplemental Materials

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FX3980678676
I went short at 5039 with a stop-loss at 5040, but it didn't reach 5040. AvaTrade automatically closed my position, and then the price kept falling all the way to 4996. This caused me not only to incur a loss but also to miss out on potential profit. None of the major platforms reached 5040. They were all quite far off, by about one point.

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