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In my experience evaluating JaneStreet, I found that its approach and offerings are fundamentally distinct from most retail-oriented brokers. JaneStreet primarily targets institutional traders and professional market participants, utilizing proprietary in-house technology and quantitative research rather than widely accessible platforms like MT4 or MT5. As such, direct encounters with customer support as a typical retail trader are virtually nonexistent. My review of their public information and limited user feedback indicates that their customer support response time is generally prompt for those within their target audience. However, because their services are highly specialized and not intended for individual or retail clients, there's an inherent barrier to accessing any traditional form of customer support that most retail traders might expect. From a reliability perspective, JaneStreet’s platform is proprietary, built for professional and institutional workflows, and unavailable to the wider retail market. This exclusivity has upsides for large-scale trading but also means I cannot evaluate platform reliability from a retail user’s standpoint. Cautiously, I would add that their inactive FCA license in the UK may signal a reduction in oversight, which is important to consider for traders concerned about regulatory protections. Ultimately, for me, JaneStreet’s professionalism appears robust—but only for its intended audience, and it does not cater to traditional customer support or reliability concerns of everyday traders.