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In my experience evaluating brokers, I place a premium on both regulatory transparency and the reliability of customer support, as these factors directly impact the safety of my trading capital. With BitMart, I immediately noticed its lack of valid regulatory oversight and the presence of a suspicious regulatory license. This is a critical red flag for me, as unregulated platforms offer little recourse if problems arise. I also found the overall risk management score and regulatory index to be alarmingly low, heightening my concerns about operational reliability. While BitMart supports access to over 1,700 cryptocurrencies and boasts features like copy trading with slippage protection, these positives are outweighed by my hesitation regarding their support structures. In my review of user feedback, I came across a troubling account involving persistent withdrawal issues, where a trader reported being asked to pay additional fees and taxes to access their funds—a scenario that is particularly concerning on any financial platform. Although BitMart lists 24/7 support channels via social media, I believe this does not substitute for direct and transparent customer service, especially when dealing with significant sums. For me, the absence of robust regulation and specific user complaints about withdrawal reliability make it prudent to approach BitMart with the utmost caution and to avoid exposing large amounts of capital. My advice is always to prioritize brokers with proven, regulated customer service channels to safeguard one’s interests.