When I first submitted my withdrawal application, Nanya customer service said, "The system detected a discrepancy between your account's identity data and transaction data. You'll need to pay a deposit for verification. Once verification is passed, the deposit and principal will be credited to your account." They also sent me a "Data Discrepancy Report" stating, "Verification pass rate 65%, deposit required to increase to 95%." They threatened, "If you don't pay the deposit within three days, your account will be frozen and your principal will be deducted!" I transferred 30,000 yuan, but after a week, the verification was still "pending review." I contacted customer service, and they said, "Your data verification involves cross-border verification, and you'll have to pay an additional 20,000 yuan expedited fee." I asked for a refund, but they bluntly said, "The deposit has been used for the data verification process and is non-refundable."
Dear Clients,
We kindly request you to provide us with the following information to verify your claim and assist you further:
Deposit Details – Exact amount, date, and method of deposit.
Registered Account Details – Your MT5/MT4 trading account number or registered email address used on our platform.
Communication Records – Copies of any emails, chat transcripts, or support ticket numbers where you claim such requests were made.
Please note that without these verifiable details, we cannot validate your statement. As a regulated and responsible broker, we maintain strict policies to protect both our clients and our reputation.
If you are unable to provide the above, your statements will be considered unverified. We urge you to cooperate so we can resolve this matter promptly and transparently.
Thank you for your understanding and support.
Best regards,
Rox Capitals Team
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原文
When I first submitted my withdrawal application, Nanya customer service said, "The system detected a discrepancy between your account's identity data and transaction data. You'll need to pay a deposit for verification. Once verification is passed, the deposit and principal will be credited to your account." They also sent me a "Data Discrepancy Report" stating, "Verification pass rate 65%, deposit required to increase to 95%." They threatened, "If you don't pay the deposit within three days, your account will be frozen and your principal will be deducted!" I transferred 30,000 yuan, but after a week, the verification was still "pending review." I contacted customer service, and they said, "Your data verification involves cross-border verification, and you'll have to pay an additional 20,000 yuan expedited fee." I asked for a refund, but they bluntly said, "The deposit has been used for the data verification process and is non-refundable."
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