CARLTON

FX2002900347

Verified

Sri Lanka

I had a sell position on XAUUSD for 8.00 Lots at the price of 2682.80 I have waited for this trade like 40-45 minutes till the Asian markets opened and the price started to drop and as soon as it crossed my entry price I put a SL at 2682.69 to protect my position. Once I have closed the trade modification the position was already closed even when the candle kept dropping and it reached my desired TP at 2674.5. I have contacted their support for almost a month till I got an answer on this matter yet they claim that when the SL was placed the price came back up to 2682.69 then it dropped again, recently I had a free time to check this out on MT5 strategy tester to check specifically how the candles formed, yet the candle never retraced to my SL and the price it stayed at for a few milliseconds was around 2682.61-2682.63 then it continued dropping. I checked this time stamp with multiple brokers that I trade with yet the price never came back to my SL during that duration.

FX2151755231

Verified

Sri Lanka

I opened a buy stop order at price 42870 for US30. It was triggered at 42991, a massive 121 points difference! Even more ridiculous is that my order then TP at 42964.1! This is the first time I've seen such a ridiculous trade execution and I've tried numerous brokers. When I bring this up for them to check, their compliance provided the standard reply of slippage due to high market volatility or news release and won't compensate me.

FX1963543270

Verified

Pakistan

Earlier today, my trade was stopped out at a price that NEVER even existed on the chart. I checked different timeframes, and there was no candle or wick that reached my stop-loss level, yet somehow, my trade got closed. This is a clear sign of artificial price movements, which is unacceptable for a broker claiming to offer fair execution. On top of that, I had set my risk to $1.5, but when my trade was stopped out, I was charged a $2.3 loss instead. That’s almost 50% more than what I expected. Either they widened the spread at execution, or they’re manipulating trade outcomes in their favor. Either way, it’s shady.

FX2256166423

Verified

Pakistan

I was trading and everything was going well I was making very good profits all of a sudden the Market hock for some seconds and once it’s back all the profits is gone and my account is gone I contacted the broker the admitted their fault but still my money ain’t refunded this slippage is very frustrating an Annoying it took away all of my money and profits

FX3564809082

Verified

Sri Lanka

I can’t seems to withdraw my money because the have refused to verify my account for over how many days the said it only takes 24 hours but because i initiated a withdrawal the have refused to verify my accounts even after multiple attempts the don’t want to give out mine for withdrawals or is it because i made a lot of profits the don’t want to give out money

FX3902025101

Verified

Pakistan

My withdrawal page has disappeared I only keeps showing I don’t have enabled payment options even my KYC is now showing unverified and my wallet is showing 0 balance my money is no where to be found this is one of the most scam brokers bring back my money let me withdraw

FX3307550817

Verified

Pakistan

I ensured all trades were closed after five minutes, but the broker transferred all my funds from my account to their own, citing vague "system issues." I have tried reaching out to the customer support in different ways but it’s not fruitful at all the are not responding to any of my emails or chats I don’t know what to do again

irban321

Verified

Pakistan

The Have refused to release my funds, anything i requested for a withdrawal the only send me a mail about Elaborating can’t i withdraw my own money.. what is really happening I have been trying to contact support the are also not responding

FX3227584169

Unverified

Sri Lanka

It has been over 1.5 months, and I have not received any updates or my funds. My account now shows a zero balance, and they are completely unresponsive Even after admitting their mistake this is very bad

FX1876184612

Verified

Sri Lanka

I can’t withdraw my money from this broker I have been waiting for a long time but I can’t everytime it’s refused to be processed even the customer service are not helping the keep saying it can’t be withdrawn how can’t i withdraw my own money

Sarre

Unverified

United States

Market tools are helpful, but the platform's educational resources could be more comprehensive. More webinars would be great.

Neutral

2024-08-06

Mark Carter

Unverified

New Zealand

Execution transparency and fairness are commendable, but the platform sometimes lags. It sometimes takes a while to load charts.

Neutral

2024-06-28