We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provider, XTIUSD, saw abnormal conditions, and there was a false price on the K line, resulting in delivery orders and some closed orders are not executed at the real market price. Our company will make corresponding adjustments to the XTIUSD delivery orders and closed orders of the trading product according to the market's best price during the period. As for adjustments, the abnormal profit amount of the account caused by the abnormal quote of the provider was deducted. Please log in to the trading platform to view. We are very sorry for the inconvenience this incident has caused to you. We will continue to improve ourselves to provide you with a better-quality user experience! Recently, the futures crude oil market has fluctuated violently and the market liquidity is seriously lacking. Our company has received notification from liquidity quotation companies. To make trading restrictions, our company has suspended trading product XTIUSD to establish new order authority at platform time (GMT + 0) 22:00 on April 21, 2020 (06:00 Beijing time on April 22, 2020). We only reserve the right to close the position of the product till the quotation stabilizes, and then resume the trading right. Other products are not affected by this. Please note that if necessary, we may increase the margin level. Please also remember that under market conditions, prices and spreads may be adversely affected, and prices may stop completely, if necessary.

I bought 0.104 lot on WTI, planning to sell it at 27. But when the price came to 20, AUSFOREX stopped it and ceased the trading, during which time, our $6800 profits were reset. On the next day, AUSFOREX recovered the price, making the trading possible again.