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Resolved
The profit was deducted inexplicably.
Object 
AUS GLOBAL
Issue
Others
Requirement
other
Amount
$2,700(USD)
Time
112day7hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
FX1907584242
FX1907584242Australia 2020-04-28
Reply AUS GLOBAL
We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provider, XTIUSD, saw abnormal conditions and there was a false price on the K line, resulting in delivery orders and some closed orders not executed at the real market price. Our company will make corresponding adjustments to the XTIUSD delivery orders and closing orders of the trading product according to the market best price of 0.078 during the period. Now our company has adjusted your trading account 6722093. The abnormal profit amount of the account caused by the abnormal quote of the provider was deducted. Please log into the trading platform to view.
Reply
Hong Kong 2020-04-21
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-04-21
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-04-21
Start Mediation FX1907584242
FX1907584242I profited $1700 on crude oil, while $2700 balance was deducted inexplicably. One could view the email reply. Now the chart during 18:08 to 18:50 was invisible.
Start Mediation
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