The technology department has checked the server and did not find any system issues which resulted in the fact that you were unable to close position for the i account on the MT4 and MT5 server of our platform. In reference to your problem, please check out whether the local network connection works well. Our company's servers are located out of the mainland China, so the account may be affected by the local internet environment of mainland China during the process of connecting, having the problems with failure to connect or delayed connection. There are a great many risks in online trading, which includes but not limited to the connection fault of hardware, software and internet and force majeure (such as special weather, disasters, war, communication or electric t etc.) Because we can not be unable to control customer's device, signal receiving or connection reliability configuration through internet, we are unable to and shall not be reliable for the loss caused by the communication failure, distortion, and delay during the period of online trading.

On June 8th and June 9th, due to the problem of the platform server, the platform board could not move. At that time, I consulted the customer service and my own agent as soon as possible. I was not given a plan and dealt with it on the same day, so I was directly closed and lost more than 2,000 US dollars. Now I appeal to pay the customer service to directly use the detection server on the same day, there is no problem! Both my friend and my agent had the problem of not being able to trade on the disk that day. Before that, my friend had the same problem, and the agent paid directly! I didn't handle this well for me. Because it is really not my problem, I have switched many networks that day, and even cross-regional transactions still have the same result!