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In my evaluation of AXA as a trading platform, I have encountered several notable concerns, particularly regarding customer support and account stability. While AXA does possess longstanding regulation from the Hong Kong SFC, and offers a diverse range of investment products, my experience—and those shared by others—points to some persistent problems that cannot be overlooked. One significant drawback I observed is the difficulty some users, including myself, have faced when attempting to withdraw funds. There have been reports of accounts being frozen and communications with customer service going unanswered, which raises questions about how reliably and efficiently client requests are handled. Personally, any broker that exhibits this level of uncertainty around withdrawals would immediately prompt me to proceed with caution, as easy access to funds is fundamental to trader security. Another concern I have is the apparent opacity around withdrawal requirements, especially the unexpected imposition of a substantial (25%) personal income tax as a prerequisite for withdrawal. For me, unexplained fees or taxes, combined with vague explanations from support staff, undermine trust and make it challenging to plan my finances accurately. While the platform’s main website is designed to be user-friendly, the fact that some users have reported accessibility issues—such as being unable to load the site or reach support—suggests a degree of instability that makes me hesitant to rely on AXA for the core of my trading activities. Overall, despite its regulated status and product variety, my experience leads me to urge others to approach AXA with heightened caution, particularly if seamless client support and fund accessibility are critical to your trading needs.