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Have you encountered any drawbacks with First State Futures in terms of their customer support or the reliability of their trading platform?

Broker Issues
First State Futures
Regulation
01-22
United States
WikiFX
Reply

In my experience with First State Futures, I've found both strengths and some noticeable drawbacks, particularly concerning customer support and platform reliability. On the customer support front, while they provide several contact methods—phone, email, and social media—I personally encountered delayed response times, which can be frustrating during fast-moving markets or when urgent issues need resolution. For traders who rely on timely assistance, this is something to carefully consider. When it comes to reliability of the trading platform, First State Futures offers both MT4 and JAFeTS NOW. The MT4 platform is familiar and generally dependable; during my use, execution speed was adequate, and downtime was not a major issue. That said, with any broker, and especially with newer firms, I approach early technical stability cautiously. With First State Futures, the risk classification is “medium potential risk,” which suggests vigilance is warranted. I always advise monitoring for any interruptions, especially around high volatility events, and making use of the demo account before committing substantial funds. The broader context, including regulatory uncertainties—such as the revoked BAPPEBTI license—adds another layer for me to weigh carefully. Ultimately, while the trading technology itself is serviceable and offers necessary features, the customer support lag and regulatory questions make me cautious, and I consider these factors before deciding how much exposure to maintain with this broker.

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