Dear Client, We have contacted you to provide a clear explanation regarding this issue. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital