Exposure
I deposited $500 USD but the funds never appeared in my account. Support admitted it's an issue with their payment channel but refuses to fix it—they keep pushing the problem back to me.
On September 16, I deposited $500 USD, but the status has been stuck as "pending." When I contacted support, they claimed their USDT payment gateway was experiencing anomalies and asked me to wait 2-3 days. Then on September 18, they asked me to explain the purpose of a specific payment from my cold wallet. I fail to see why the recipient of my payment is relevant to their investigation. After I replied to their email, they demanded a series of additional proof documents.
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