My deposit hasn't arrived, and the customer service hasn't made any response to me. This is a terrible platform.

My withdrawal request has not been approved for a week now. Every time I contact support, they just say it will take 24 hours and brush me off. If you don't expedite this process, I will file a lawsuit.

Unable to trade

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actually i didnt like them a lot but ist not bad at all.

Based on a group recommendation I started trading in FXTM from my Trust Wallet at fxtms.org which had the logo of FXTM (see pict below). I did some diligence and saw FXTM was legit and regulated. So I did some trading with small money and had some success, and was able to withdraw my funds. I than added $22,000. After some trading (ups and downs), I was able to get my account to $67.000. I than tried to withdraw about $30,000 and I received an email asking me to upgrade to a premium account before they release my withdraw. Of course this upgrade requires me to pay a $13,000 fee which I did not do. Never was this explain to me till I attempted to get my money back. Basically a bait and switch and they are holding my money hostage for the fee. If someone can advise me on getting it back that will be appreciated. I think this was a SCAM - from the group to platform used. I will add a copy of the people and there pictures on the group as well.

Very good in spreads, leverage, and other aspects but it is not very intuitive, difficult to access for trading, and the methods for withdrawals are not very practical, with too much delay in customer service.

The trading clearly charges spreads, commissions, fees and other expenses. Lower costs can directly enhance investors' potential returns.

When trying to withdraw to a local bank, a message pops up saying to make a deposit first. Local bank deposits have been blocked since when? I don't understand why they say there is no record of a deposit. Even though it is clearly shown in the transaction history. Anyway, I received confirmation that the deposit confirmation and other documents have been processed. Even though it has been confirmed, the messages continue to appear. If you want to withdraw in coins, it says to use the local bank initially entered. I sent the deposit confirmation and error message asking for confirmation, but it continues to not work even though it says it has been processed. This clearly seems to be a withdrawal delay. If possible, I think I need to sort out the remaining accounts as well.

I often can't log into my account, it says the username or password is incorrect, but they are not. I even changed my password via SMS, but still couldn't log in. I added a manager from the official website on WeChat, we chatted briefly and then they stopped replying; further inquiries were also ignored. Previously, I had several accounts under this login, but when I tried to access them six months later, all accounts had disappeared even though the username and password were correct. Recently, I couldn't log in at all with these credentials. Accessing their official website is very unstable, sometimes I can't get through at all. Even if there is money in your account, you can't log in, you have no way to withdraw it.

I deposited through cryptocurrency but did not receive the funds in my account, and customer service did not respond.

This broker provides low spread and good charting options for newbie traders. Especially in news time i figured out to have normal rates in candles. I would prefer to keep working for it.