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The WikiFX Score of this broker is reduced because of too many complaints!

Synergy Futures

Hong Kong | 5-10 years |
Regulated in Hong Kong | Dealing in futures contracts | Suspicious Scope of Business | Medium potential risk

https://www.synergyfutures.com/?lang=zh-cn

Website

Rating Index

Contact

+852 2696 2133
dealing@synergyfutures.com
https://www.synergyfutures.com/?lang=zh-cn
Suite 1707, 17/F, Tower 2, The Gateway, 25 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
The WikiFX Score of this broker is reduced because of too many complaints!

Licenses

Licensed Entity:Synergy Futures Limited

License No. BMV449

VPS Standard
No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2025-07-27
  • The number of the complaints received by WikiFX have reached 4 for this broker in the past 3 months. Please be aware of the risk!

Basic Information

Registered Region
Hong Kong
Operating Period
5-10 years
Company Name
Synergy Futures Limited
Abbreviation
Synergy Futures
Company employee
--
Customer Service Email Address
dealing@synergyfutures.com
Company address
Suite 1707, 17/F, Tower 2, The Gateway, 25 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

FX3085679834

Unverified

Hong Kong

Unable to withdraw funds, customer service unresponsive, account login failed, trading website keeps changinghttps://www.tvqxc.cn/service.html?language=en

Exposure

07-15

FX3085679834

Unverified

Hong Kong

Customer service is unresponsive, withdrawals are impossible. It was possible to withdraw at first, but then it's been stuck under review...

Exposure

07-10

Sauro

Unverified

Hong Kong

Account 1514881421@qq.com traded on the Sunergy Futures platform with a principal of around 8000U. It shorted when the news of oil price plummeted and made more than 150K U profit. The platform unilaterally refuses to withdraw, claiming that they have received "black U"! 1. Complete KYC verification, all information is true. The platform required to complete real-name authentication (KYC), my client submitted clear documents according to the regulations, and completed all certifications. 2. All account operations are done by the client himself, with no violation. 3. After making a profit, the platform refused to withdraw money on the grounds of "black U", and even asked my client to deposit another 5000U as a margin to verify the account. This is completely unreasonable - if they need 5000U, there's already 150K in the account, what does depositing another 5000U signify? Are they trying to scam again! 4. One-sided claims of receiving "black U", but there's no evidence of obtaining "black U", and even asking my client to find the source of "black U" himself. If the platform has determined that it is "black U", why don't they have evidence of the "black U", and ask my client to find out? All the reasons and excuses for refusing to withdraw are aimed to appropriate the profits. Their talked-about "black U" is a shield, essentially, they are bottomlessly infringing on the client's funds!

Exposure

07-03

FX5373783062

Unverified

Hong Kong

Withdrawal difficulties, customer service has been evasive and unhelpful, not solving the problem. I have tried to withdraw five times, and the last time I was told that there was an issue with my account that they wouldn't resolve, just dragging out the process.

Exposure

06-30

Tan Wei Jie

Unverified

Singapore

Having been trading with Synergy Futures for a few years, and it has never let me down.

Positive

2024-07-22

FX1699104682

Unverified

Argentina

Best application for trading easy to use, and need some improments for regular market MT5trader web

Positive

2024-06-27

浪子谣叔

Unverified

Hong Kong

Cannot open the software and unable to withdraw. It has been several days that I cannot open the softare nor the website.

Exposure

2022-04-12

7
Website
Genealogy
Relevant Enterprises
Company Summary
Comment

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Official website

Website

synergyfutures.com
192.161.187.200
Server Location
United States
ICP registration
--
Most visited countries/areas
--
Domain Effective Date
--
Website
--
Company
--

Genealogy

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Relevant Enterprises

Synergy Futures Limited(Hong Kong)
Active
Hong Kong
Registration No. 2584588
Established 2017-09-26
Related sources Website Announcement

Company Summary

Synergy FuturesReview Summary
Founded2017
Registered Country/RegionChina (Hong Kong)
RegulationSFC
Market InstrumentsFutures, options, stocks, forex, energy, metals
Demo Account
Leverage/
Spread/
Trading PlatformEpolestar v9.3, Yixing Mobile Trading
Min Deposit/
Customer SupportTel: 400 1200 833 (mainland); +852 2696 2133, +852 2696 2152 (Hong Kong)
Email: dealing@synergyfutures.com
Address: Room 1707, 17th Floor, Tower 2, Gateway Tower, 25 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Synergy Futures was registered in 2017 in Hong Kong. It mainly focuses on the futures market, and apart from that, it also provides trading services on options, stocks, forex, energy, and metals. More importantly, it is regulated by the Securities and Futures Commission of Hong Kong (SFC).

Synergy Futures' homepage

Pros and Cons

Pros Cons
Regulated by SFCNo MT4 or MT5
Various market instrumentsCommission charged
Demo accountsLimited info on deposits and withdrawals

Is Synergy Futures Legit?

Yes, Synergy Futures is regulated by the Securities and Futures Commission of Hong Kong (SFC).

Regulated AuthorityCurrent StatusRegulated CountryLicense TypeLicense No.
Securities and Futures Commission of Hong Kong (SFC)RegulatedChina (Hong Kong)Dealing in futures contractsBMV449
Regulated by SFC

WikiFX Field Survey

WikiFX field survey team visited Synergy Futures' regulatory address in Hong Kong, and the company's physical business office is found.

WikiFX Field Survey
WikiFX Field Survey

What Can I Trade on Synergy Futures?

Synergy Futures mainly focuses on futures trading. Apart from futures, customers can also trade options, stocks, forex, energy, and metals, as is revealed on the official website.

Tradable Instruments Supported
Forex
Futures
Energy
Options
Stocks
Metals
Indices
Cryptos
Bonds
Options
ETFs
What Can I Trade on Synergy Futures?

Synergy Futures Fees

Synergy Futures charges commission fees. For most of the products, the commission fee is $5, but it depends on the types of trading. Customers can find the details on its official website.

Synergy Futures Fees

Trading Platform

Synergy Futures uses its own trading platforms: Epolestar v9.3 and Yixing Mobile Trading. It does not support MT4 or MT5.

Trading PlatformSupported Available Devices Suitable for
Epolestar v9.3Desktop/
Yixing Mobile TradingMobile/
MT4/Beginners
MT5/Experienced traders
Trading Platform

Deposit and Withdrawal

For withdrawals, customers must accomplish before 3:30 pm. Cash deposits and withdrawals are not supported. Aside from that, Synergy Futures does not reveal other information related to the minimum deposit or withdrawal, the processing time, and payment options.

Deposit and Withdrawal

Keywords

  • 5-10 years
  • Regulated in Hong Kong
  • Dealing in futures contracts
  • Suspicious Scope of Business
  • Medium potential risk

User Reviews 7

All (7) Positive (2) Exposure (5)
Sauro
Within 1 year
Exposure
My client traded on the Synergy Futures platform, profiting from a few thousand U to over one hundred thousand U with no trading violations, but the platform unilaterally refused to process the withdrawal!
Account 1514881421@qq.com traded on the Sunergy Futures platform with a principal of around 8000U. It shorted when the news of oil price plummeted and made more than 150K U profit. The platform unilaterally refuses to withdraw, claiming that they have received "black U"! 1. Complete KYC verification, all information is true. The platform required to complete real-name authentication (KYC), my client submitted clear documents according to the regulations, and completed all certifications. 2. All account operations are done by the client himself, with no violation. 3. After making a profit, the platform refused to withdraw money on the grounds of "black U", and even asked my client to deposit another 5000U as a margin to verify the account. This is completely unreasonable - if they need 5000U, there's already 150K in the account, what does depositing another 5000U signify? Are they trying to scam again! 4. One-sided claims of receiving "black U", but there's no evidence of obtaining "black U", and even asking my client to find the source of "black U" himself. If the platform has determined that it is "black U", why don't they have evidence of the "black U", and ask my client to find out? All the reasons and excuses for refusing to withdraw are aimed to appropriate the profits. Their talked-about "black U" is a shield, essentially, they are bottomlessly infringing on the client's funds!
07-03

Hong Kong

No more
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