MEGA FUSION

Dear Client, Regarding the PAMM account issue you mentioned, we have completed an internal investigation and provide the following clarification: 1️⃣ It has been confirmed that your PAMM accounts 7021913 and 6022558 have been operating in accordance with the platform's unified trading rules and parameters. The platform has always strictly adhered to real market conditions and has never manually intervened in or manipulated any account. 2️⃣ Based on the trading records and open positions, the liquidation of the accounts was caused by your own operations, not by system anomalies or human intervention. 3️⃣ Regarding the situation you mentioned where a sub-client was deducted approximately $2,000, after verification, it was found that this client engaged in significant high-frequency scalping behavior (approximately 7X%). The platform only deducted the profits generated from the non-compliant trades and the corresponding commissions according to the established rules, and did not deduct any additional principal or funds outside the rules. Based on a comprehensive assessment, this situation is more consistent with issues caused by an unstable personal network environment or terminal connection, rather than the platform imposing restrictions or operations on a specific account. The platform always operates fairly based on unified rules and does not engage in differential treatment of any individual account. If your personal network environment/terminal connection is unstable, it is recommended that you consider using a VPS located in London to operate in a stable network environment.

Regarding the MEGA Anhui Customer Agreement Clause 56.6 you mentioned, we would like to clarify as follows: When you apply for a withdrawal, if your trading account's trading volume has not yet met the relevant standards, our company will charge a platform processing fee of up to 6% based on the payment method used. This policy is formulated based on the actual costs incurred by third-party payment institutions during the deposit and withdrawal process (approximately 6%–8%). To protect customers' right to know and choose, when you apply for a withdrawal without conducting any trades, the back-office customer service personnel will first send a work order to notify you of the relevant regulations for you to evaluate subsequent handling methods. At that time, you can choose: 1. Directly pay the 6% platform processing fee and proceed with the withdrawal; or 2. First conduct appropriate trades to meet the required trading volume, then apply for a withdrawal. Our company is committed to providing a transparent and fair trading environment. We kindly ask for your understanding and cooperation with the relevant regulations. If you have any questions, please feel free to contact our customer service team at any time. Thank you for your support and trust.