User Reviews List of MultiBank Group - WikiFX

All(743)

Positive(5)

Neutral(1)

Exposure(737)

Account Locked and Restricted Without Cause

As a MultiBank client, my MT4 platform now shows that my account has been restricted and suspended. Their account manager emailed me, stating that I needed to reapply for a new account on their official website to download a new MT4. After logging in and submitting the application, the system confirmed my submission was successful. Their customer service representative told me to wait for approval, but I have received no response since. My old account can no longer be used, and I cannot log in to their backend website either. Their support staff claimed my account had become dormant and was under regulatory scrutiny. I truly cannot understand why my account was locked. Although I trade infrequently, trading frequency is a matter of personal risk management—just like owning a car that’s rarely driven doesn’t mean the police should revoke your driver’s license. No country has such an unreasonable law. Moreover, I was never notified in advance about the reason for restricting my account, which also makes the procedure unlawful.

Severe price fluctuations and irresponsibility

I have been a loyal customer of Multibank for a long time, but my recent experience has left me extremely disappointed. On January 20, 2025, Multibank's order matching system experienced a 20-second delay when closing orders at the profit-taking price, causing significant losses. This is not the first time; a similar error occurred two years ago, and Multibank refunded the money, but this time they took no responsibility whatsoever. I provided evidence showing that similar orders were executed immediately on other accounts and on rival platforms, but the Head of the Dealing Desk, Mr. Bilal, claimed that this was “normal,” contrary to Multibank's advertising about millisecond speeds. I reported this to support and management, but after two weeks, I still received no response. As an experienced Forex trader, I consider this a serious violation of order execution standards. I have lost confidence and decided to switch to another platform. I look forward to receiving an official response.

Intentionally depleting a customer's account

Don't trust them and don't waste the money you've earned on them. They offer RM (meaning support for VIP customers) for investments of $1,000 or more, but their main goal is to make you lose money. They get you to invest more through bad trades, and in the end, you lose all the money you deposited. I lost $2,000 on Multibank thanks to their “highly qualified” RMs. You earn your living through hard work, so never trust these people. I lost a lot of money, and they still tried to convince me to invest more. They may deceive you once or twice, but they can't keep deceiving you forever. I learned this lesson the hard way and hope this review helps someone avoid losing money. They offer RM with 1,000 USD, but constantly say, “1,000 USD is too little, deposit more.” I curse them. This is my negative review, and I take full responsibility for it.

Withdrawal Speed

The service is very fast, when I signed up they contacted me quickly and supported me with validation and withdrawals.

The best CFD broker

Best spreads in the market, withdrawals via Spei and crypto arrive very quickly, I have an ECN account and it's the best😎

My experience has been quite good over the last 5 years; any issue gets resolved through the CS email👻

Multibank refuses to pay the bonus as agreed

After six years of working with them, they suddenly refused to pay my account the bonus they had previously confirmed. They accused me of gambling simply because I received a 20% bonus worth exactly $100. Suddenly, I was labeled a gambler just because I closed my positions daily and became profitable??? When I asked them about it, they said that the system detected gambling behavior... even though I had been trading in exactly the same way for six years. And even if that were the case, I was taking risks with my own money, yet from their point of view, I was the one taking advantage of the 20% bonus? Meanwhile, that number pales in comparison to the arrogant attitude of the account manager, who bluntly told me they were doing me a favor by granting this bonus to my account? I absolutely do not recommend them and will never refer anyone to them. Only negative reviews.

CANNOT WITHDRAW CAPITAL EVEN IF YOU HAVE NOT TRADED

In early October, I requested a withdrawal from MultiBank. I deposited money but did not make any transactions, and now they are refusing to refund this deposit. Why is that? I contacted the chat manager, who promised to help if I removed the previous negative reviews of MultiBank. Even they don't understand why MultiBank won't give me my money back??? At this point, I suspect MultiBank is a scam. Please refund my money! My account ID is: 86***0 and the withdrawal request code is: 364806992.

Di xa cung be ban

Unable to withdraw capital

15 days ago, I requested a withdrawal of the $750 I had deposited into Multibank. I didn't trade because I read some 1-star reviews. However, I was still scammed by this platform because they refused to refund my money and didn't respond to my emails. I spoke with the account manager on August 16, who promised to help if I removed the review. I did remove the review, but there has been no response since. I hope everyone reads this warning so they don't get scammed like I did.

Please help me, I can't withdraw the money.

Always showing profits withdrawn to the account, but in reality, not a single penny was transferred. These profits are just virtual numbers; if you continue trading, they could burn out completely, and if you want to withdraw, it's impossible forever. Truly disappointed with a Forex platform that once enjoyed global trust and collaborated with celebrities, only to turn out to be a blatant scam, brazenly stealing customers' money.

Deliberately deleting customer information

Previously, promotional articles were heavily posted to advertise this Multibank platform, calling for many investors to join. Later, those articles were either removed or had their content altered, but the titles remained unchanged; investors can search on Google to verify. Initially, the platform accused clients of abusing bonuses to leverage large positions, while the nature of the bonus was to allow clients to open larger trades—thus, labeling it as abuse was contradictory. When it was discovered that clients only used about 1/10 of the leverage the platform claimed, the platform found another reason to accuse them. The pattern repeated: losing clients were ignored, while winning clients were accused of abusing bonuses to... misappropriating funds. In the end, the platform deliberately deleted all account history information of customers to erase traces and avoid legal liability.

Too many trading conditions

The platform used the unreasonable excuse that 'transactions must be held for at least 15 minutes (900 seconds) to be valid,' so all early closing orders were canceled and profits were confiscated. This is just a pretext because their profits were too large, and the platform deliberately sought reasons to seize funds. The community should be warned to stay vigilant, as Multibank shows signs of blatant fraud, arbitrarily confiscating profits and seizing customers' assets.

Unable to withdraw

Multibank engages in fraudulent behavior by deliberately making it difficult for users to withdraw their money. When losses occur, the account is quickly debited and requires additional deposits to maintain the minimum balance, but when there are profits, withdrawals are impossible. Withdrawal requests are continuously rejected, with no response received via email. Even trading accounts and IB accounts have their withdrawal functions locked. The account opening process is very quick, but when it comes to withdrawing profits or capital, it is delayed and completely ignored. This behavior indicates that Multibank is fraudulent, deliberately withholding customers' money. An untrustworthy platform!

Write a comment

Say something

Comment

Most Comments of the Week

RYOEX
Gold Fun Corporation Ltd
Fintrix Markets
MY MAA MARKETS
4
FINSAI TRADE
5
MH Markets
6
IQease
7
SeaPrimeCapitals
8
Libertex
9
OEXN
10

To view more

Please download WikiFX APP

Download on the

WikiFX (Global)

Download on the

WikiFX (Hong Kong)

Download on the

Google Play

Download Apk

WikiFX Ultra（80M）

Download Apk

WikiFX Mini（20M）