Mediation Center

FX3277692009

6-10 years

I am a registered user of the Exness platform, account number 47055263. I deposited $6,280 USD on March 17, 2026. Since March 27, 2026, I have encountered serious problems with the platform, including restrictions on withdrawals and delays in internal transfers and withdrawals under the pretext of technical issues. To date, I have been unable to withdraw my principal and profits, and my legal rights have been severely violated. I am now publicly complaining and exposing this issue to warn other investors to avoid this scam! I. Core Encounters: Multiple Obstacles, Funds Locked Up 1. Compliance Authentication Passed, Yet Unwarranted Obstacles I have submitted all compliance authentication materials, including my ID card, bank card, and proof of funds, as required by the Exness platform, and cooperated fully with the platform's KYC verification process. Despite my full cooperation with the platform in the KYC verification process and the provision of all required documentation, the platform has been delaying processing my withdrawal for 24 hours under the pretext that "Your matter is being handled properly. Our payment experts have received your question and are carefully reviewing the relevant content. We will inform you of the latest progress within 24 hours. We value your trust highly, so please rest assured that your issue is our priority." This constitutes a deliberately erected verification barrier and is completely illegal and unreasonable. 2. Withdrawal requests have been repeatedly rejected with false excuses. Since March 27, 2026, all withdrawals I have attempted through the USDT TRC20 channel have been marked "rejected" by the platform. The reason given for rejection is consistently: "Due to a short-term technical issue, the withdrawal request cannot be processed at this time. This technical issue may require 24 hours to resolve. Please try again later." However, from March 27 to April 7, for nearly half a month, the so-called "24-hour technical issue" has repeatedly occurred, causing continuous delays. There is no reasonable technical repair period whatsoever; it is purely an excuse used by the platform to evade and procrastinate. 3. Trading permissions are restricted, hindering normal operations. Currently, the platform only completes facial recognition and prompts "trading can continue," but the core functions of withdrawal and internal transfer are completely shut down. Funds in the account are frozen and cannot be withdrawn or transferred, seriously affecting my normal use of funds and trading arrangements. II. Platform Violations 1. Violation of financial compliance principles: As a legitimate trading platform, Exness, despite the user having completed all authentication, has no legal basis to restrict fund withdrawals without authorization, violating the core compliance requirement of "ensuring users' free access to funds." 2. False statements and delays in fulfilling responsibilities: Using "short-term technical issues" as a pretext to refuse withdrawals for an extended period constitutes fraudulent delays and is suspected of infringing on users' property rights. 3. Double standards in review: The review requirements for the source of funds are contradictory, with no clearly publicized standards, constituting maliciously adding thresholds. III. My firm commitment to protecting my rights 1. I demand that Exness immediately lift the withdrawal restrictions and complete the withdrawal application of 9652.70 USD within 24 hours, returning the full amount to my designated account. 2. If the platform continues to delay or refuse to fulfill its obligations, I will file complaints with all third-party media outlets and pursue the platform's legal responsibility through legal channels.

蓝蓝蓝

3-5 years

Hello, I've been trading forex for five or six years. I'd only ever heard of fraudulent platforms before, but never actually encountered one. This experience was quite an eye-opener. I opened an account and deposited funds after seeing information about DECODE online. On April 20th, I traded continuously from noon until after 11 PM, using only my mobile MT5 app. Because several of my accounts had been liquidated before, I was extremely impulsive and kept pressing the order button. My initial $8,300 account was used for gold trading, but it dwindled to only $2,000. Due to the heavy position size, I closed all positions as it seemed I was about to lose everything. I then deposited another $15,000 and continued frantically pressing the order button. Between the previous liquidation and the subsequent $15,000, my total account balance reached $17,000, with a maximum floating loss of over $10,000. My account was constantly below 100% margin, even experiencing four forced liquidations. After that, I just... I managed to hold on and even made $19,000, but the DECODE platform still accused me of violating regulations, saying my trades weren't manual and that I was engaging in spread arbitrage. Later, I sent them my trading history, including a clear equity curve, showing every trade was done on mobile. My account was constantly on the verge of being liquidated, but DECODE still accused me of violations without explaining why. I repeatedly asked why, and they kept saying it was confidential. Then, a supposed mediator from DECODE's Australian headquarters added me on WeChat and immediately tried to negotiate profits, which I refused. Then came some kind of independent third-party investigation that kept dragging things out. Today, they told me again that I was still found to be in violation. I asked again why, and they replied that they couldn't provide the original investigation report. I'm fed up with this platform's practices. I certainly won't get a refund for my losses. I risked my life to make some money and then was accused of violations.

ечная любов

6-10 years

The withdrawal on January 1 has not been received until now. Ask the customer service solve it. The customer service always said that they give feedback to the finance department. It has been three months and still feedback. What are you doing?

gaoviv

6-10 years

It won't let me use it or complete KYC, but my money is already deposited. Now, to withdraw, I need to finish KYC—talk about a vicious cycle. Customer service has no clue either, just tells me to wait...

FX9191023762

1-2 years

I withdrew my funds a week ago, and my overall account was negative, but now they won't let me withdraw them. They're not even letting me withdraw my rebates. How can they possibly enter the mainland market like this?

古风

Within 1 year

Each time I contacted with MH Markets's customer service, I would receive the same email reply stating that the relevant department and team need to review it., please wait.

陈宏志 15770702826

Within 1 year

My account was frozen by Exness after I deposited money through CPT. Withdrawals are not allowed, and I'm also unable to place an order.

七碗水

Within 1 year

I am filing a complaint against the AVATRADE platform. The platform refused to process my withdrawal, causing my financial loss and emotional distress. Here are the details: I. Personal Information: My name is Cao Tieping. II. Account Opening and Deposit: On March 26, 2026, I opened an account on the platform and deposited 3000 RMB (430.8 USD). I immediately started trading and found that the spread for spot gold trading (over 60 points) was excessively large, significantly different from the advertised 20 points. III. Withdrawal Issue Details: On March 30, 2026, I requested a withdrawal of 300.11 USD due to the excessive gold trading spread. However, after submitting the request, the platform did not process it according to its advertised fast withdrawal promise. When I contacted customer service to inquire about the situation, they claimed that the minimum withdrawal amount from the Agricultural Bank of China was 4500 RMB and demanded that I provide a different bank account. On April 14, 2026, I provided my Bank of China account number and requested a withdrawal. The platform's email promised an immediate withdrawal via Bank of China. However, when I checked my email again on April 15, it asked me to deposit $300.11 into my AVATRADE trading account. Such behavior is disheartening for traders. IV. Demands: I strongly demand that the platform immediately return my principal of $300.11.

李俊9839

Within 1 year

On November 20, 2025, I registered an EC Markets account using my email address and completed real-name verification. On November 20, I deposited 1000 USD into my trading account number 2170106. As of December 1, the equity stood at 1,740.77 USD. At 19:26 Beijing time on December 1, I received an email notification from EC stating an account anomaly. Subsequently, I could no longer access the EC Markets official website backend or my account. The account displayed as “Invalid Account.” After replying to the email, I was informed that a response would be provided within 10 business days. The 10 business days have now passed, and I have not received any email reply.

SOO PENG JOO

3-5 years

Complaint Details: Loss Amount: [USD 545.75] Platform Name: vantage Incident Statement: 1. Fundamental Platform Security Failure. I am a day trader with a trading account on vantage. I have strictly followed security requirements by enabling two-factor authentication (2FA) and using a separate, high-security Google email address. However, on April 3,2026, an unauthorized third party was able to bypass all security measures to log into my account and, without triggering any OTP verification codes or 2FA verification, successfully transferred all funds in my trading account to V-Wallet and withdrew them. 2. Prior Warning Ignored I had previously clearly informed vantage staff in writing that I did not need and did not trust the V-Wallet feature, explicitly pointing out that this feature was a major security vulnerability. However, the platform completely ignored my risk warning, refused to disable the feature, and ultimately caused this loss of funds. 3. Suspicion of Internal Compromise: My Google email received no login alerts from other locations, proving that my personal security measures were adequate. The transfer of funds can only mean either that there is a backdoor in vantage's internal system, or that V-Wallet's transfer logic itself allows bypassing the standard 2FA security protocol. The platform's security measures for customer funds are practically non-existent. Demand: Because the platform failed to provide a secure trading environment and did not take action even after receiving explicit security warnings from customers, resulting in the illegal transfer of funds, I demand that vantage take full responsibility for this negligence and fully compensate me for my economic losses. Evidence Uploaded (Most Important Part): Evidence 1: Screenshots of funds being transferred to V-Wallet, and records of the successful withdrawal. Evidence 2: Key Evidence! Chat logs or email screenshots of your previous comments to internal personnel stating that "V-Wallet is unnecessary" or "V-Wallet has vulnerabilities." This proves that the platform knowingly committed the offense. Evidence 3: Screenshot of 2FA enabled in the background.

FX9191023762

1-2 years

Maliciously freezing my account, now I can't even log in. What's even more infuriating is that they're freezing my account despite my accumulated losses of thousands of dollars. Now they're making me submit all sorts of random paperwork, and I have no idea when this will end.

FX2461264462

6-10 years

After openning account and making profit at GMI, the withdrawal is locked in the electronic wallet and cannot withdarw. The platform does not solve it for a long time. It has been a month.

FX5014177812

1-2 years

On March 27, 2024, I deposited funds into HTFX trading. Due to disadvantageous technical and news factors, I shorted the Nikkei stock index and successfully made a profit, intending to withdraw the next day. However, when I requested a withdrawal, I received an email from the platform claiming that I had violated trading regulations and would have my profits deducted. I was perplexed, I traded properly and merely made a profit because I predicted the market direction correctly, and now this is considered a violation? They even accused me of opening multiple accounts under different names to abuse multiple accounts. This is absurd. So, if other traders also profit from the same products, it means we're colluding and violating rules? This is utterly ridiculous! So, they're basically saying traders are not allowed to make profits! If you profit, you're part of a scheme and you're violating rules! They even accused me of hedging, which is absolutely unfounded. After some back and forth, the platform insisted on only returning my principal and deducting all profits. I thought I'd better get my principal back first. After retrieving my principal, I plan to report this to the media and reveal how this platform operates, to prevent other traders from being deceived!

FX3388241711

Within 1 year

Without any reason, they make excuses saying there are many withdrawals in the queue and do not process the withdrawal. Please see the attached screenshot for details. I request the platform to process the withdrawal as soon as possible.

Serendipity88888

3-5 years

This platform is a scam, everyone needs to be careful. If any MIBs or clients are considering investing, they should certainly avoid this platform. Their advisors promise funds management through robots, claiming that if the account drops by 10%, the robot will stop trading, but this is not the case.

FX2154803352

Within 1 year

Withdrawal shows as successful but the money never arrives in the account, customer service is unresponsive, it takes a long time to get a reply, I don't know what the platform is trying to do, I haven't even made any profit, they won't even let me withdraw my principal capital

山水有相逢啊啊

Within 1 year

Trading account: 69500**** Withdrawal pending over half a month, still not processed. Always saying it's still under review

一明

6-10 years

At 8:15 p.m. on June 1st, the one-minute candlestick chart of the gold price reached a maximum of 1965.63, and it fell to around 1958 within 11 minutes. I made two short gold orders, and the prices were 1966.9 and 1966.32 respectively. Normally, my order was profitable, but suddenly it was stuck at 8.15 am, and it recovered after about a minute. I thought my account should be profitable because I set the short order for a little profit in advance. However, the orders was taken deliberately, and I was shocked. Immediately, I asked the customer service of the platform for an explanation. At first, they said that the spread was expanded several times when the market fluctuated greatly. I said that the spread of gold was usually 1.2 points, but the spread of my order was around twenty to thirty points. The price did not fluctuate at all, and it fell directly, so this reason did not make sense at all. Then, they changed their explanation, saying that they took a selling order mode and the market gapped or something. You can check and see, is the fall of gold a gap last night at 8.15? It’s really funny. This platform is definitely a scam, and their practice is really disgusting. XM is a scam, so you can't trade with it.

FX3838841429

Within 1 year

I have been losing for several years and suddenly made a big profit from gold and silver trading. I want to withdraw money and suddenly request anti money laundering review. No problem, I have submitted the tax invoice, passport, bank statements, and even my own loan documents. But he suddenly replied to me today: the submitted documents are not sufficient to prove the source of your wealth, as they do not show any realized withdrawal profits that can be used for evaluation. I really don't know what else to submit to them. I feel like they don't really want me to withdraw money. Today, I finally provided more tax bills and credit card statements, and also calculated several years of income and the money deposited into ICM for them to see, proving that my income is more than what I deposited, and I did not calculate the part I proposed. If this doesn't work, I don't know what else to do except file a complaint with a regulatory agency. It's been a week and the account team hasn't been very responsive.

FX2426862867

Within 1 year

XM canceled my profit without a clear reason, only sending a suspicious email and then deleting the balance.